Consumers to benefit from air transport services

Joseph Kofi Adda, Minister for Aviation

To ensure the safety and protection of the right for airline passengers, the government has issued the Consumer Protection Directives and Passenger Rights.

Speaking at the opening ceremony of the IATA Regional Aviation Forum in Accra, the Minister for Aviation Joseph Kofi Adda said, “this Directive covers the rights of passengers in cases of delays, cancellations, denied boarding and baggage liability for both domestic and international flights.”

The Directive also caters for Persons with Disability and spells out the service providers’ obligations to their customers, notwithstanding the responsibilities of the passengers themselves.

Consumer rights generally and traditionally have been about ensuring fairness between the consumers and the service providers, as this is an important function of the government.

Most consumers of air transport services are either unaware or inadequately protected against poor services by the various service providers in the aviation industry.

Although in certain situations where there is sufficient protection, consumers are often confronted with institutional incapacities or inabilities.

As a government that has pledged to ensure Ghana becomes an aviation hub in the sub-region, the Minister noted said, “we have taken keen steps in ensuring the expansion in infrastructure within the aviation industry corresponds with the quality of services provided, as well as protecting the rights of the increasing number of passengers that fly within, in and out of the country.”

This Directive reflects the International Civil Aviation Organization (ICAO) Core Principles on Consumer Protection for National Consumer Protection Regimes.

The International Civil Aviation Organization (ICAO) enjoins Member States to have the flexibility to develop consumer protection regimes which strike an appropriate balance between protection of consumers and industry competitiveness considering differences in social, political, and economic characteristics of States, without prejudice to the safety and security of aviation.

This Directive covers the rights of passengers in cases of delays, cancellations, denied boarding and baggage liability for both domestic and international flights.

The Directive also caters for Persons with Disability and spells out the service providers’ obligations to their customers, notwithstanding the responsibilities of the passengers themselves.