Heritage Bank celebrates Customer Service Week

Some staff of the bank dressed in Ghanaian apparels to depict the culture of one of the revered regions in the country

Heritage Bank has marked this year’s International Customer Service Week to appreciate customers for their loyalty towards the bank.

This year’s Customer Service Week was celebrated across the world in the first week of October.

It serves as a period when many customer-oriented institutions, especially in the services industry, appreciate their customers and staff.

A release issued in Accra on Friday said: “The global theme for this year was “Excellence Happens Here’.

Heritage Bank introduced a service campaign dubbed: ‘XSEED’ which promised customers an extra special experience every day.’

The Heritage Bank theme for this year was ‘Excellence Happens Here: XSEED”

It said; “The week-long celebration was marked by a number of activities to build a digital experience mindset for customers and employees, celebrate employees for the work they do and raise company-wide awareness of the importance of customer service”.

The release mentioned activities performed during the week celebration to include, “International Day”, “Alternative Career Options”, “Colour Blocking”, “Representing Home Regions”, “Casual Denim Day” and other engagement at the work place and on social media platforms.

The Chief Executive Officer of Heritage Bank, Mr Patrick Edwin Fiscian, said: “For a wholly owned Ghanaian bank with the aim of driving world-class banking services through the delivery of a wide variety of innovative and tailor-made products, Heritage Bank lived up to its mission by taking the celebration a notch higher with fantastic customer engagement and interesting costumes to bring the celebration to life in the various branches and the head office”.