Ghana’s second-largest telecommunications network, AirtelTigo has made great strides in the upgrade and consolidation of its network assets between former Airtel and Tigo. It has recently completed this consolidation in the Northern, Upper East, Upper West, Brong Ahafo and Ashanti regions to become one big network.
Over the past six months, AirtelTigo has invested significantly in its network upgrade and consolidation, which will offer an enhanced customer experience nationwide. The company has increased its 3G population coverage across the five stated regions and will continue enhancing the network experience in coming months.
The next phase of upgrade will cover the Eastern, Volta, Western and Central Regions which will be completed in September. Greater Accra region will follow soon after that. This is all part of AirtelTigo’s plan to fulfill its commitment to deliver a bigger, better and stronger network to its customers.
Commenting on the ongoing network upgrade nationwide, the Chief Executive Officer of AirtelTigo, Mrs Mitwa Kaemba Ng’ambi, said “The AirtelTigo merger, which is the first of its kind in Ghana represents a value-creating and groundbreaking move in the country’s telecommunications industry. We will ensure that Ghanaians experience the full benefits of this merger in an efficient and expeditious manner.”
She added “We acknowledge and appreciate the patience of all AirtelTigo customers whose communication may have been disturbed in these areas of network upgrade.” She reassured that the network upgrade in these areas is now complete with further improvements planned in the coming months. “We are here to serve you and encourage any customer who is experiencing any challenge to contact our Customer Service by calling 100, 0277551000 or 0260000100. Alternatively, our customers can also visit us at any AirtelTigo Shop” she said.