The Management of Ghana Water Company Limited, has introduced a temporary billing regime to bill its customers on an average of their last three months consumption.
The introduction of this new system has become necessary due to the increased number of the Coronavirus (COVID-19) pandemic in Ghana.
In a statement issued on March 26, 2020, the Company said, “All GWCLs customers will for the next few months, be billed on an estimated consumption, based on an average of their consumption from January to March 2020.”
“This has become necessary so as to reduce the frequency of visits by our Meter Readers to the premises of customers in order to reduce the spread of the covid-19 pandemic (“The virus doesn’t move, People move it. We stop moving, the virus stops moving”),” the company noted.
GWCL also promised its customers that its operations will go back to normal.
“Management assures our customers that, when the situation normalises, meter readings by our Meter Readers will resume and all anomalies will be rectified.
In effect, if you have consumed more or less than you have been billed over the period, it will reflect in the meter readings, and subsequently be corrected by the billing system.”
GWCL has advised that customers pay their bills via mobile money on all the telecommunications networks although all GWCL offices will remain open during this period.