The Electricity Company of Ghana’s (ECG) has blamed the current challenges it is experiencing with servicing its prepaid customers on technical faults with some of its meters as well as poor communication between some of its smart meters and servers.
In a statement released by the power distribution company, ECG disclosed that some meters which are supposed to disconnect electricity supply to prepaid customers after they have exhausted their monies, stay connected and continue to record customers’ consumption on a zero balance, a situation which can lead to the accumulation of debt for such customers.
The Institute of Energy Security (IES), in a statement released on December 21, 2020, called on the Energy Ministry to as a matter of urgency, direct the ECG, to fix the challenges which are greatly inconveniencing prepaid customers.
In its response to the IES’s concerns, ECG said a team of technical staff have been deployed to upgrade the communication network between the prepaid meters and their servers, and they are also working to replace faulty meters with new ones.
They have also urged customers who require further information or have peculiar challenges with their prepaid meters are being advised to call ECG customer service centre on 0302 611611.