Deputy Managing Director of NDK Financial Services, Mrs. Kuorkor Ayisa has disclosed that the company aims to attain a 2020 target of being a technologically responsive financial institution to meet the needs of its clients, creditors and shareholders.
This, according to Mrs. Ayisa, involves the financial institution training its clients by way of sharing information as well as ways they could address issues encompassing user interactions and acceptance of their banking services and products.
As part of the move, she said NDK Financial Services ”will engage our clients to tell us how they would want us to interact with them: be it through a mobile application or online access to our services.”
Mrs. Ayisa indicated to Goldstreet Business that the internet along with mobile banking services and applications are gaining ground faster than most can keep up, adding responsive websites and mobile applications are a must have for all companies.
”As a company, we have a strategic objective to be technologically responsive by 2020 and that means however we can use technology internally and externally in dealing with our clients to meet their needs, we want to employ that.
”It is essential for our company to offer excellent user experience,” she added.
To present a secured system, Mrs. Ayisa said various cyber-security measures will be in place to prevent fraudulent and cyber-criminal activities.
”To achieve this target, NDK as an institution will take robust measures and structures to make sure our enterprise systems are not breached by cyber-criminals.”
Moving forward, she said there will be a reduction in manual processes while some functions will be automated as soon as possible.
”We have been internally identifying the manual processes that can be eliminated to make sure our clients have access to our products and services on offer,” she said.
She noted security as a key feature that all financial institutions require, to thrive in such a competitive financial sector.
”You can lose future businesses if your financial institution or organisation is perceived to be vulnerable to cyber-crime,” she concluded.
By Mawuli Y. Ahorlumegah
