Types Of Training
There are several types of training your company can take to improve your team’s performance:
- About the product or service offered
- About attendance
- About processes and procedures
- About organizational culture
- Among others
In addition, many companies have already adopted the practice of job rotation , where employees move through other areas within the company, through all processes and expanding knowledge about business practices.
Silicon Valley companies such as Facebook and Netflix have innovative strategies that prioritize employee turnover, which can spend a month working on another team and, if you like, can definitely change industry. This helps both retention of employees and motivates teams with new challenges.
Finally, another way to acquire knowledge is to talk to companies that live the same moment as yours. This shortens learning paths and validates hypotheses that the company may have in relation to its management model.
Now, learn some ways to conduct Customer Service Training. Try it out at your company and analyze what brings back more returns for your business:
Face-to-face Training
It is carried out in person with the employees and can be done both inside the company and in some external location. The training providers may be field professionals, speakers, managers and people who master the subject.
In Company
It is performed inside the company, which facilitates the process and avoids the displacement to other places, which makes it more economical. Generally, they are carried out by a specialized institution that works in partnership with the company to develop the best solutions. However, it can also be performed by managers or other professionals in the area.
Online
As the name itself says, it is carried out in the on environment. It is the type of training more in account, since the investment is made only in the content and does not demand availability of managers to minister it.
How Your Employees Motivation Impacts Your Business
- Motivation is individual, personal, as well as being complex enough to motivate everyone in the same way and at the same time. But through good leadership, the company evolves and becomes capable of encouraging its employees.
- Organizations are made up of people and they are the ones who effectively act for the company to operate and generate results. Unmotivated and disgruntled employees may harm your company’s image and performance, since they see no meaning in what they are doing.
- Motivated and engaged employees will feel valued and recognized. They will become partners in your business, going far beyond fulfilling their obligations.
- One way to provide employee feedback is to use the 360 evaluation strategy, where all team members evaluate each other, regardless of the positions they hold, sharing impressions and experiences.
Other ways to motivate your employees and offer a feedback on the work they are performing are:
- Hold individual one-to-one weekly meetings with each team member
- Daily meetings with staff
- Monthly meetings to present results
- Quarterly meetings on goals and planning
In this scenario, it is important for the manager to invest in their https://zoetalentsolutions.
- What to do to spark motivation in organizations
- Encourage your team to find their strengths
- Cherish creativity
- Encourage teamwork.
Keeping Your Employees Motivated
To determine motivational factors and propose necessary modifications, companies should opt for an instrument that can measure satisfaction and gather feedback from their employees.
The climate survey is a powerful tool that can be used to find out how people feel in the company. After internal mapping, it is possible to act directly in the focus of problems, improving the working climate and eliminating any barriers that are discouraging employees.
In addition, the criteria for motivation are: professional perspective and career plan, constant learning, evolution, pleasant work environment, financial benefits and examples by the managers.
Motivated Employees Better Serve
There is a big difference in the work of a collaborator who feels motivated and of a collaborator who does not like what he is doing.
It is important to understand each other’s goals with their work and to use techniques for their continuous improvement. A company is made up of people, who have different motivations and ambitions. For this reason, after trying to see the whole more broadly and still not finding answers, it may be relevant to talk to each of the employees to understand their individual aspirations.
Good Service: Most Satisfied Customers
As said throughout this article, it is the service professional who communicates with his client directly, so this employee needs to be in accordance with the goals of the company and its purposes, to carry out their activity with motivation and dedication. Good customer service makes customers loyal, encourages them to refer the company to friends, and improves the company’s image in the market, standing out from its competitors.
Invest In Customer Service Training To Revolutionize Your Business
Now that you already know the importance of training your attendance staff, it’s time to put your expertise into practice. We hope this article will help your business improve the service industry and thereby improve your customers’ vision of the products or services you offer.
