Home | Goldstreet Business
Friday, February 3, 2023
  • Home
  • General News
    • Extractives
    • Auto
  • Business
    • Banking and Finance
    • AgriBusiness
    • Insurance
    • Mining
    • Oil and Gas
    • Real Estate/Housing
  • News
    • Top Stories
    • Agriculture
    • Maritime/Aviation
    • Energy
    • Education
    • Construction
  • Technology
    • ICT
    • Telecom
  • World
    • Africa
    • International
  • Editorial/Features
  • GSB Data Services
No Result
View All Result
  • Home
  • General News
    • Extractives
    • Auto
  • Business
    • Banking and Finance
    • AgriBusiness
    • Insurance
    • Mining
    • Oil and Gas
    • Real Estate/Housing
  • News
    • Top Stories
    • Agriculture
    • Maritime/Aviation
    • Energy
    • Education
    • Construction
  • Technology
    • ICT
    • Telecom
  • World
    • Africa
    • International
  • Editorial/Features
  • GSB Data Services
No Result
View All Result
Gold Business Logo
No Result
View All Result

GIA launches Complaint Management & Advise Bureau

June 6, 2018
in Uncategorized
0
Share on FacebookShare on Twitter

As part of its efforts to build closer relationship and give more value to its customers, the Ghana Insurers Association (GIA) has launched a Complaint Management and Advice Bureau (CMAB) to handle complaints from Policyholders and the  General Public.

This Bureau, according to the Association, is a Virtual Department set-up in line with GIA’s Three Tier Complaints Management and Self-Regulatory Regimes.

RELATED POSTS

IMF projects 3.8% growth rate for Sub-Saharan Africa, 2.8% for Ghana

Debt Exchange: NIC to suspend minimum capital requirements, CAR of insurance firms for 2 years

Launching the Bureau to the media at the Auditorium of the National Insurance Commission (NIC) on June 1st, 2018, the President of GIA, Aretha Duku, said that the idea of the CMAB is to provide customers “some form of redress and advice.

“We are very mindful that the survival of any industry, amidst technological advancement, is customer centricity; and for the insurance industry, this is not a fallacy at all. Today, we have revamped and… (are) launching our CMAB to provide customers of our member companies some form of redress and advice,” the GIA President said at the launch.

The need for the CMAB was necessitated by a desire to ameliorate the challenges customers face seeking redress when they feel they have not been served well; as well as by the practitioner’s eagerness to see an aggrieved customer feel satisfied that his or her complaint was giving a good chance to fair resolution.

In addition to that is the important role CMAB plays as an enhancer of industry self-regulation which ensures that the industry monitors its own adherence to legal, ethical, or safety standards in the first instance, as opposed to having a third party perform that function.

The values and rewards of Self-Regulation cannot be over-emphasised as it reduces both the burdens of complaints that go to the regulator, as well as avoids unfair judgment and punitive actions against members.

Aware of the growing need to educate its public on the vital role insurance plays in all facets of their lives, GIA, in coming out with the idea of the CMAB, aims to ensure that services to their customers bestows on them values that are devoid of complications or problems.

Thus, the justification for the setting up of the Bureau is derived from this conscious effort to see that practical measures follow the good intentions of Ghana’s insurers.  It is no surprise, therefore, that the Bureau eventually offers a two-way benefit to both the insurance service consumer and to the insurers.

 

A 5-Step Process

The Consumer

The CMAB, in all considerations, build Consumer Confidence because customers are now assured of redress in case of disputes.

The truth is that, in setting up the CMAB, GIA is fully aware of the public’s perception of insurance, especially in the area of easy and timeous access to legitimate claims. As a result, in addition to other efforts by National Insurance Commission aimed also at whipping up awareness of the values insurance adds to the consumer’s life, GIA’s idea of the Bureau comes to concretely ensure that the customer is eventually confident of fair process for addressing challenges.

This laudable effort of GIA also brings to mind actions already put in place to further protect the interest of customers and the integrity of the insurance profession. One of these actions was the introduction of the GIA security-enhanced insurance stamp, last year, for all insurance companies in the country. Today, that stamp is seen embossed on all new insurance policy documents issued by both life and non-life insurance companies who are members of the GIA.

This effort will continue until insurance services are accepted as indeed, an inevitable service for good life and assured future.

How It Works

The CMAB is anchored on Three-tier Complaint Management System

Tier 1: The Insurer
The Insurance Company must be the first point of call when a client or customer has a complaint.

Tier 2: The Association
When Complaints are not satisfactorily resolved by the Insurer, the Complainant have the right to report to the Association

Tier 3: The Regulator
The Regulator would be the last point of call in a customer/client complaint episode

facebookShare on Facebook
TwitterTweet
ShareTweetShare

Related Posts

IMF projects growth rate of 4.2% for Ghana in 2021

IMF projects 3.8% growth rate for Sub-Saharan Africa, 2.8% for Ghana

January 31, 2023
Debt Exchange: NIC to suspend minimum capital requirements, CAR of insurance firms for 2 years

Debt Exchange: NIC to suspend minimum capital requirements, CAR of insurance firms for 2 years

January 31, 2023
Fuel prices to increase by 7%-13% from February 1, 2023 – IES

Fuel prices to increase by 7%-13% from February 1, 2023 – IES

January 31, 2023
Economy Picks Up

Policy rate increases to 28%; cost of loans to surge

January 30, 2023
Gulf Technology Systems, Ghana To Collaborate On Agricultural and Industrial Projects

Gulf Technology Systems, Ghana To Collaborate On Agricultural and Industrial Projects

January 30, 2023
Next Post

World Bank supports Ghana to scale up commercial agriculture

GEPA sensitizes Freight Forwarders on accurate data Entry, Transmission and Protection

Archives

<
January 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
▼
>
MonTueWedThuFriSatSun
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
   1234
567891011
12131415161718
19202122232425
262728293031 
       
 123456
78910111213
14151617181920
21222324252627
282930    
       
     12
3456789
10111213141516
17181920212223
24252627282930
31      
   1234
567891011
12131415161718
19202122232425
2627282930  
       
1234567
891011121314
15161718192021
22232425262728
293031    
       
    123
45678910
11121314151617
18192021222324
25262728293031
       
  12345
6789101112
13141516171819
20212223242526
27282930   
       
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
    123
45678910
11121314151617
18192021222324
252627282930 
       
 123456
78910111213
14151617181920
21222324252627
28293031   
       
 123456
78910111213
14151617181920
21222324252627
28      
       
     12
3456789
10111213141516
17181920212223
24252627282930
31      
  12345
6789101112
13141516171819
20212223242526
2728293031  
       
1234567
891011121314
15161718192021
22232425262728
2930     
       
    123
45678910
11121314151617
18192021222324
25262728293031
       
  12345
6789101112
13141516171819
20212223242526
27282930   
       
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
   1234
567891011
12131415161718
19202122232425
262728293031 
       
 123456
78910111213
14151617181920
21222324252627
282930    
       
     12
3456789
10111213141516
17181920212223
24252627282930
31      
   1234
567891011
12131415161718
19202122232425
2627282930  
       
1234567
891011121314
15161718192021
22232425262728
293031    
       
1234567
891011121314
15161718192021
22232425262728
       
       
    123
45678910
11121314151617
18192021222324
25262728293031
       
 123456
78910111213
14151617181920
21222324252627
28293031   
       
      1
2345678
9101112131415
16171819202122
23242526272829
30      
   1234
567891011
12131415161718
19202122232425
262728293031 
       
 123456
78910111213
14151617181920
21222324252627
282930    
       
     12
3456789
10111213141516
17181920212223
24252627282930
31      
  12345
6789101112
13141516171819
20212223242526
2728293031  
       
1234567
891011121314
15161718192021
22232425262728
2930     
       
    123
45678910
11121314151617
18192021222324
25262728293031
       
  12345
6789101112
13141516171819
20212223242526
27282930   
       
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
     12
3456789
10111213141516
17181920212223
242526272829 
       
  12345
6789101112
13141516171819
20212223242526
2728293031  
       
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
    123
45678910
11121314151617
18192021222324
252627282930 
       
 123456
78910111213
14151617181920
21222324252627
28293031   
       
      1
2345678
9101112131415
16171819202122
23242526272829
30      
   1234
567891011
12131415161718
19202122232425
262728293031 
       
1234567
891011121314
15161718192021
22232425262728
293031    
       
     12
3456789
10111213141516
17181920212223
24252627282930
       
  12345
6789101112
13141516171819
20212223242526
2728293031  
       
1234567
891011121314
15161718192021
22232425262728
2930     
       
    123
45678910
11121314151617
18192021222324
25262728293031
       
    123
45678910
11121314151617
18192021222324
25262728   
       
 123456
78910111213
14151617181920
21222324252627
28293031   
       
     12
3456789
10111213141516
17181920212223
24252627282930
31      
   1234
567891011
12131415161718
19202122232425
2627282930  
       
1234567
891011121314
15161718192021
22232425262728
293031    
       
     12
3456789
10111213141516
17181920212223
24252627282930
       
  12345
6789101112
13141516171819
20212223242526
2728293031  
       
      1
2345678
9101112131415
16171819202122
23242526272829
3031     
    123
45678910
11121314151617
18192021222324
252627282930 
       
 123456
78910111213
14151617181920
21222324252627
28293031   
       
      1
2345678
9101112131415
16171819202122
23242526272829
30      
   1234
567891011
12131415161718
19202122232425
262728293031 
       

RECOMMENDED

IMF projects growth rate of 4.2% for Ghana in 2021

IMF projects 3.8% growth rate for Sub-Saharan Africa, 2.8% for Ghana

January 31, 2023
Debt Exchange: NIC to suspend minimum capital requirements, CAR of insurance firms for 2 years

Debt Exchange: NIC to suspend minimum capital requirements, CAR of insurance firms for 2 years

January 31, 2023

MOST VIEWED

Plugin Install : Popular Post Widget need JNews - View Counter to be installed
  • Energy
  • Health
  • Auto
  • International
  • Subscription Form
  • Staff Webmail
  • About Us
  • Contact Us
Call us: +233 24 432 0902 | info@goldstreetbusiness.com

© Copyright © 2020 goldstreetbusiness.com. All Rights Reserved.

No Result
View All Result
  • Homepages
    • Homepage Layout 1
    • Homepage Layout 2
  • World
  • Business
  • Technology
  • Health

© Copyright © 2020 goldstreetbusiness.com. All Rights Reserved.

Login to your account below

Forgotten Password?

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.